Genesis Tour and Charter Privacy Policy

Effective from 25th Jan 2011.

GENESIS TOUR AND CHARTER is committed to the privacy of both existing and prospective clients. GENEISIS TOUR AND CHARTER respects and shares concerns of our clients over the protection of their personal information. It is for this reason Genesis Tour and Charter adheres to the privacy sector provisions of the Privacy Act 1998.

Your personal information

We will only gather personal information that is necessary for the operation of the organisation in order to deliver the best possible product and service to you. The types of personal information that we collect from you will depend on the circumstances of collection, and on the type of service you request from us. These purposes include registering to receive e-mail newsletters, requesting further information about our trips, making a booking or simply asking a question about the Genesis Tour and Charter products. When you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, dietary requirements (if any) and medical conditions relevant to your travel arrangements. As we are required by law to obtain your consent to the collection of 'sensitive information' we will assume that you have consented to the collection of all information that is provided to us for use in accordance with this Policy, unless you tell us otherwise. There may be occasions when we collect information about you from a third party, for example from people booking travel on your behalf. Alternatively we may pass relevant information on to the travel agent who is handling your booking.

Accuracy of information

When collecting, using and disclosing personal information we will take all reasonable measures to ensure the information is accurate, complete and up-to-date.

We will correct any personal information as soon as it becomes available. If at any time should the individual to whom the information relates establishes that it is not accurate, complete or up-to-date we will endeavour to correct this as soon as possible.

Security of information

We will take all reasonable steps to protect your personal information supplied. This includes appropriate measures against unauthorised access, modifications, misusage and disclosure.

We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required. This destruction of personal information will be by secure means, for example shredding, pulping or disintegration.

Personally identifiable information is stored on servers that are not publicly accessible. Further, personally identifiable information is only accessed by Genesis employees on a 'need-to-know' basis. Credit Card details are NOT stored on our database when you book, or buy products on our site.

Access and Correction

All personal information about an individual held by Genesis Tour and Charter will be made available to the individual upon request. If upon this disclosure it is established that the information is not accurate, complete and up-to-date Genesis Tour and Charter will take reasonable steps to correct the information. This disclosure of information will be supplied within a reasonable time frame.

Identifiers

We will in no circumstance use identifiers generated by the Commonwealth Government, Commonwealth Government agencies or contracted service providers, for example your tax file number or Medicare number as our identifiers.

Disclosure to third parties

We will most importantly not sell, rent, trade or give your personal information to any other third party.

Anonymous information collected on this site

Anonymous clickstream information is collected from every visitor to this site. We use this information to ensure our site remains relevant and appropriate for the majority of users. We do not make any association between this information and a visitor's personal details.

Direct Marketing

We conduct all direct marketing efforts to provide the best service and product to you. We may at times send you information and offers that we feel may be of interest to you. If you no longer wish to receive any direct marketing material please contact genesis @granite.net.au at any time.

We comply with the Spam Act 2003, and do not share, sell or rent information to any third parties. If you receive information from Genesis Tour and Charter it is because you have asked to hear from us, you have entered a competition and agreed to join our mail list, or a friend / colleague has requested it on your behalf and you have confirmed this to us or we have contacted you through publicly accessible directories or databases.

Online Surveys

We value opinions and comments from Genesis Tour and Charter customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Genesis Tour and Charter products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

Access to your personal information

Any request for information may be made to Genesis Tour and Charter

PO Box 1234 Victor Harbor, 5211 South Australia

Links

This site may contain links to other websites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Other websites linked to/from Genesis Tour and Charter website may not be affiliated or associated with, or controlled by, the Genesis Tour and Charter. We are not responsible for any content contained on those websites, or any loss suffered by you in relation to the use of those websites. You waive all claims against Genesis Tour and Charter regarding the inclusion of links to other websites or your use of those websites.

We do not endorse or represent the companies, products or content linked to this website and we reserve the right to terminate any link or linking program at any time.

Complaints about a breach of privacy

All staff members of Genesis Tour and Charter endeavour to take every reasonable measure to ensure that your personal information is protected. Any complaint of breach of privacy may be made to The Manager, Genesis Tour and Charter, email: genesis@granite .net.au or fax (08) 85521710. All complaints will be investigated as soon as lodged and all reasonable efforts will be made to resolve the complaint as soon as possible.